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NEW on OR.C.A.'s website:
New hours of availability for the OR.C.A. helpdek.
From Monday, July 16, 2012 the OR.C.A. phonenumber (02/27414 31) can only be reached at:
Mondays from 9am to 1pm
Wednesdays from 9am to 1pm
Thursdays from 1pm to 4 pm
If you contact us outside these hours you can leave a message on the answering machine. We try to contact you as soon as possible. In addition to the helpdesk undocumented workers or their social assistance may also submit their questions through e-mail at info@orcasite.be. If you would like to come to our office to submit a question, you must first make an appointment.
OR.C.A. evaluated its helpdesk operation thoroughly. Also the users were surveyed. The results of this survey reinforced our conviction to continue the helpdesk. In the coming months we will be working to improve our services, but also see ourselves forced to intervene in the number of hours of availability of our telephone service.
The OR.C.A. helpdesk was from the start permanently accessible. In recent months we noticed a sharp increase in the number of calls. This is painful to notice , but also a signal of confidence from Undocumented workers and their social assistance how rely on a qualitative treatment of complaints about their labor rights.
The word of mouth, various publications and the new website www.werknemerszonderpapieren.be ensured a wider disclosure of our mission: to defend the labor rights of undocumented migrant workers. Unfortunately, our resources and capabilities don’t rise together with the number of calls. Therefore we are forced, also to maintain a high quality service, to work from now on with a limited number of telephone service hours.
Guide to Rights 2010!
Thanks to the support of the unions ABVV/FGTB, ACV/CSC and CIRE, OR.C.A. presents today an updated version of the Guide to Rights for Undocumented Workers (first published in 2006). It contains all the useful information and advice, improved thanks to the experience we managed to build in the past few years. The Guide to Rights will this time also be distributed in Wallonia, and has therefore an adapted address list.
An agreement on regularisation
The federal government just reached an agreement on new criteria for regularisation of undocumented migrants. Under very strict conditions, undocumented workers with an offer for a legal job are able to apply too. More information on this website under the heading 'Regularisation'.
Brochures
Information on self-employed status
Guide to Rights of Undocumented Workers